How to Cancel License Subscription

How to Cancel License Subscription

Problem

Client wishes to cancel the renewal of an akaCRM PowerApp solution (including HarvestSync and WeightedScoring).


Solution

If you purchased your PowerApp solution (including HarvestSync and WeightedScoring) via the AppExchange and do NOT want it to be renewed, do the following:

  1. Go to https://appexchange.salesforce.com/ and login as a Salesforce system administrator in the upper right hand corner.
  2. Open the dropdown menu and select "My Installs & Subscriptions"
  3. Find the PowerApp you wish to cancel and click the drop down triangle to the right and select "Manage Subscription"
  4. At the very bottom of the screen on the left click the "End Subscription" button.
end-subscription
If you purchased your PowerApp directly from akaCRM (you will not see Manage Subscription as a choice), send an email to support@akacrm.com and provide us your company name and the OrgID of your Salesforce instance. Let us know you want it to be cancelled. akaCRM is unable to cancel subscriptions purchased through the AppExchange; you must use the End Subscription process above to do so.

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